Client Information

If you are visiting us for the first time, you will need to pre-register by completing the online pre-registration form under the Client Application tab. Once complete, you will be emailed with your appointment day and time. ALL REGISTRATIONS ARE BY APPOINTMENT ONLY. You will need to bring your completed forms with you to your appointment along with all necessary documents outlined in your appointment preparation information email.

Hours Of Operation

Client days are every Tuesday and Friday morning from 10 a.m. - 12 p.m. We are closed on all statutory holidays.

Who is a dependent?

Any person living in the household for whom you are financially responsible.  Their names and ages will be listed on your government forms (e.g. Ontario Works).

How often may I access the Food Bank?

You are allowed a maximum of 2 visits per month.

Are there other Food Banks in the area?

Yes, there are 3 other food banks nearby:  House of Hope (Salvation Army) The Store Front & Christian Life Centre.  All are in Ajax.

What food will I receive in my hamper?

We operate as a grocery store style where you can choose your items from 5 different stations. This includes canned and boxed items, staple items such as rice, flour and sugar, non-perishable items, dairy and frozen meats (all items are subject to availability).

How do I contact the Food Bank?

Call 905-839-9537 and leave a voice message or email You will be contacted as soon as possible. You may also use the contact page to send us an email.           

Where does the food come from? 

Our food is donated by individuals and companies throughout Durham Region and/or purchased by the Food Bank with the monetary donations received. The Food Bank is not funded by the government and relies heavily on these donations from the community.

Donor Information

Where do I drop off food drive donations?

Volunteer staff are onsite every Monday, Tuesday, Wednesday and Friday from 9:00 am to 12:00 pm to accept donations, no appointment necessary. Drop off location is at 1535 Pickering Parkway.

Smaller donations may still be dropped in the bins located in our supporting grocery stores - see below for participating stores.

Contact us at or call 905-839-9537 for any questions or to set up a drop off time outside of our regular hours. 

Where can I drop off individual items?

Many local grocery stores have collection bins located prominently in their stores.  When you are grocery shopping, please consider including food for the food bank and drop your donations in the bin on your way out.
You will find bins for our food bank in the following locations: 

Derek's YIG                               1900 Dixie Rd., Pickering  

Food Basics                              1105 Kingston Rd. Pickering

Kingston & White's Freshco      650 Kingston Rd., Pickering

Sobeys                                      260 Kingston Rd. W., Ajax

Sobeys                                      955 Westney Rd. S., Ajax

Loblaw’s Market Place              1792 Liverpool Rd., Pickering

Metro                                         1822 Whites Rd., Pickering

DaCosta's No Frills                    1725 Kingston Rd., Pickering

What can I donate?

The food bank accepts all non-perishable items. Please ensure that donations are in good condition and not past expiry or best before dates. We also accept personal hygiene products, household cleaners and paper products. If you are not sure what to donate, contact us and we will be happy to advise you or check our home page for our current needs.

Financial Donations

Financial donations are gratefully appreciated. All money raised is used to cover food purchases, general operating expenses which include rent, telephone, equipment upgrades and improvements. The food bank also provides fresh milk and eggs for our clients every Tuesday and Friday. 

Tax receipts will be issued for donations of $20 or more and will be issued at year end unless specifically requested.