Client Information

First-Time Visitors

If you are visiting us for the first time, you will need to pre-register by completing the online form under the Client Application tab. Once your form has been submitted, you will receive an email with your appointment date and time.

Please note: All registrations are by appointment only.
Be sure to bring your completed forms along with all required documents, as outlined in your appointment preparation email.

Hours Of Operation

Client visit hours are:

  • Tuesdays: 10:00 AM – 12:00 PM & 4:00 PM – 6:00 PM
  • Fridays: 10:00 AM – 12:00 PM

We are closed on all statutory holidays.

Who is a dependent?

A dependent is any person living in your household for whom you are financially responsible. Their names and ages should be listed on your government documentation (such as Ontario Works).

How often may I access the Food Bank?

Clients are permitted two visits per month.

Are there other Food Banks in the area?

Yes, there are additional food banks in the area. For more information, please visit www.211.ca.

What food will I receive during my visit?

We operate in a grocery store-style format, allowing you to choose items from various stations. Available items may include:

  • Canned and boxed goods
  • Staple items (rice, flour, sugar)
  • Non-perishable foods
  • Dairy products
  • Frozen meats

Please note that all items are subject to availability.

How do I contact the Food Bank?

You can reach us by:

We will respond as soon as possible.        

Where does the food come from? 

Our food is made possible through generous donations from individuals and businesses across Durham Region, as well as purchases made using monetary donations. We rely heavily on the continued support of our community.

Donor Information

Where do I drop off food drive donations?

Donations can be dropped off at:
1535 Pickering Parkway

Volunteers are onsite to accept donations:

  • Mondays, Tuesdays, Wednesdays & Fridays
  • 9:00 AM – 11:30 AM
  • No appointment necessary

If you need to arrange a drop-off outside of these hours, please contact us:

Where can I drop off individual items?

You can also donate while you shop! Many local grocery stores have collection bins conveniently located near store exits. You’ll find donation bins at:

  • Derek's YIG, 1900 Dixie Rd., Pickering  
  • Food Basics, 1105 Kingston Rd. Pickering
  • Kingston & White's Freshco, 650 Kingston Rd., Pickering
  • Sobeys, 260 Kingston Rd. W., Ajax
  • Sobeys, 955 Westney Rd. S., Ajax
  • Loblaw’s Market Place, 1792 Liverpool Rd., Pickering
  • Metro, 1822 Whites Rd., Pickering
  • DaCosta's No Frills, 1725 Kingston Rd., Pickering
What can I donate?

We gladly accept:

  • Non-perishable food items (please ensure items are not expired and are in good condition)
  • Perishable unopened items (ie., produce, dairy products, frozen items)
  • Personal hygiene products
  • Household cleaning supplies
  • Paper products
  • Pet food

Not sure what’s needed most? Reach out to us or visit our home page for an updated list of priority items.

Financial Donations

Monetary donations are always appreciated and help us:

  • Purchase groceries
  • Provide fresh items like milk, eggs and produce
  • Cover essential operating costs (utilities, equipment, etc.)

Tax receipts will be issued for donations of $20 or more and are provided at year-end unless otherwise requested.