Information for Clients

Special procedures are in place during the COVID-19 outbreak

If you are visiting us for the first time please pre-register with us by using one of the following options:
  • Call 905-839-9537 after 9 A.M. on the day you plan to visit (see hours of operation below).
  • Complete the on-line registration form here
  • If you do not pre-register you will be asked to call in when you arrive. If you do not have a phone available you will be asked to complete an application form.
PLEASE NOTE: Clients are not permitted inside the Food Bank at this time. You will be served at the door. Please line up outside and maintain social distancing.

Hours Of Operation
We are open every Tuesday and Friday morning from 10 A.M. to Noon (except holidays)

The food bank has joined Feed The Need Durham so we can access Link2Feed, a secure web based application that aggregates user information from area food banks.. Your personal information is shared so that agencies have the data to advocate for better services for food bank users.

We are located at Parkway Storage, 1535 Pickering Parkway, east of Valley Farm Road, next to the carwash. Our door faces the street and is numbered 1537.

What information is required to register?

  • Proof of address (Ajax or Pickering residents)
  • Proof of ALL income for the household including spousal income and the income of any other adults living in the home
  • Names of all dependents in the household.

Who is a dependent?

  • Any person living in the household for whom you are financially responsible.  Their names and ages will be listed on your government forms (e.g. Ontario Works).

How often may I access the Food Bank?

  • You are allowed a maximum of 2 visits per month.

Are there other Food Banks in the area?

  • Yes, there are 3 other food banks nearby:  House of Hope (Salvation Army) The Store Front & Christian Life Centre.  All are in Ajax.

Can I be registered with, or use more than one area food bank?

  • No.  You will be asked you to sign a waiver stating you will not use any other food bank.  
  • Please be advised that we have a working relationship with the other food banks in our area.  Records are cross-referenced and if you are using the other services we will ask you to remove yourself from our registry.  As of January 2020, our food bank will be using Link2Feed program to track food bank use.

What food will I receive in my hamper?

  • You can expect to receive a box of non perishable foods  plus a choice of cereal, peanut butter, snacks tea, coffee, sugar, flour, juice, milk and eggs, bread and other items (subject to availability).

How do I contact the Food Bank?

  • Call 905-839-9537 and leave a voice message; or email  You will be contacted as soon as possible. You may also use the Contact Us page in this site to send us an email.           

Where does the food come from? 

  • Our food is donated by the people of Ajax-Pickering through mass  food drives or individual donations.  Fund raising by the food bank covers the cost of fresh milk and eggs.